Granary Support

Questions, problems or ideas: write to support@granarybudget.app. A person reads every message, usually within two business days.

Report a problem from the app

Open Settings (the gear on the home screen; Budget Settings on a Mac) and choose Report a Problem under About. It starts an email with your app version, device, sync status and any recent error messages filled in, so we can help faster. It doesn't attach your budget, and you can read and change everything before sending.

Common questions

The help page covers getting started, logging, Apple Pay and Apple Watch, moving money, repeating bills, importing, backups and sharing.

My budget isn't showing on another device. Sync needs Granary Plus, the same Apple Account on both devices, and iCloud turned on for Granary. Changes usually arrive within a minute.
My watch isn't showing my bins. Open Granary on your iPhone with the watch nearby. The watch updates whenever your budget changes.
Apple Pay purchases aren't logging. Check the automation in Shortcuts › Automation is set to Run Immediately, and that Amount and Store are filled from the transaction.
I deleted something by mistake. Granary keeps automatic backups on each device. Open Settings › Your data › Automatic Backups and restore one from before the change.
I want to try importing first. Download the sample file and import it from Settings › Your data › Import CSV. You review every entry before anything is added.

Subscriptions and refunds

Granary Plus is sold through the App Store, so Apple handles billing.

Cancel or change a plan: on iPhone or iPad, Settings › your name › Subscriptions. On a Mac, App Store › your name › Account Settings › Subscriptions.
Restore a purchase: open the Plus screen in Granary and tap Restore Purchases.
Refunds: request one from Apple at reportaproblem.apple.com. We can't issue refunds directly.

Privacy

Granary doesn't collect your data. See the privacy policy.